The company sent me the wrong filter for my AquaTru carafe. They immediately sent me a replacement. Which, when I opened the package, found that they sent the same item. I complained…they apologized and sent me yet another filter. Well, turns out they had always sent the correct filter. They probably knew that but apparently wanted a happy customer so they went way beyond until I recognized my error and realized the item was the correct filter for my system. I stand here with “egg on my face” to tell ya’all that these are VERY NICE FOLKS.
