Heat-sensitive products, bundles containing heat-sensitive products, and test kits are not eligible for returns. If you are unhappy with your purchase we gladly accept consumer returns on non-heat sensitive products within 30 days of receipt. The cost of returning the product is at your expense. We do not charge a restocking fee. Please include the original invoice with your return shipment to ensure we are able to locate your original order/payment method. If available, please send the tracking number of your shipment to firstname.lastname@example.org so we can validate your return as fast as possible. Not providing a tracking number may result in delay of your refund. We will refund your purchase via your original payment method once the approved return has arrived at the Water and Wellness Warehouse 2400 Celsius Ave Unit B Oxnard, Ca 93030. If you have any questions regarding our consumer return policy, please contact our Customer Experience team at email@example.com.
Water and Wellness reserves the right to revise, modify or change this Return Policy at any time upon reasonable notice, and may decide not to make a refund to any person it believes is abusing this Return Policy. Any revision, modification or change to the Return Policy will be binding and effective immediately after posting on Water and Wellness website (waterandwellness.com). You (the customer) agree to periodically review our website, particularly the Return Policy, to see if any revisions to the Policy have been made.
Damaged goods or incorrect shipments should be reported to firstname.lastname@example.org within 10 days of receipt of the package. We will make every effort to remedy the situation as quickly as possible. Pictures of the damaged goods, manufacturing codes located on the back of the bottle, shipping box(es), shipping label, and order number will be required to process your request.