Returns
Water & Wellness reserves the right to revise, modify, or change this Return Policy at any time with proper notice. Any revision, modification, or change will be binding and effective immediately after posting the revised policy on waterandwellness.com.
We accept returns on unopened products within 30 days of purchase. Some products, including heat-sensitive products, are not eligible for returns. Refunds are issued once the product has arrived at the Water & Wellness facility. The customer is responsible for return shipping cost. We only issue refunds, process returns, or replace products for purchases made directly through waterandwellness.com.
Claims
Damaged goods or incorrect shipments should be reported to admin@waterandwellness.com within 5 days of receipt. Pictures of damaged goods, manufacturing codes, shipping box, shipping label, and order number may be required to process your request.
Shipping
The AquaTru unit is not eligible for free shipping. Please contact our customer service team with any questions.
| Method | Delivery Time |
|---|
| Standard | 3-7 business days, based on destination. |
| Expedited | 2-3 business days from ship date. |
Once an order is received, it may take up to 3 business days for orders to be processed, then shipped pending inventory availability. This applies to all shipping methods.
Shipping cost varies by product weight and shipping location. We do not ship to PO Boxes.
